Carletta - Dumfries, VA
The air condition in my home was not working, NICE had a tech come to my home within the hour and fixed the air conditioner in a timely fashion. Both the technician and the young lady that set up the appointment were professional, knowledgable and polite!
Great Customer Focus
Ralph - Waldorf, MD
George was great. He was very friendly and courteous. He quickly found the problem and explained it very clearly along with what needed to be done. Most importantly he didn't get annoyed with my questions.
Sonya - New Carrollton, MD
Ted - Clinton, MD
From sales person to installation crew, all was excellent. Hope that long term is also.
Great Customer Service9
Sherena - Woodbridge, VA
George is a wonderful man & has exceptional customer service skills It felt as if he had been working with my family for years
Martha - Fairfax, VA
Trae provided a great service, and his affable and easy going personality made the whole process enjoyable.
Professional and Knowledgeable
Ada - Upper Marlboro, MD
Upon calling NICE I was greeted by an extremely professional, polite and empathetic representative. Her voice was pleasant and she went out of her way to ensure to listen - which is rare. They scheduled the appointment for the next day, which was terrific especially since I thought I would have to wait because of the busy hot season. Prior to arriving for my appointment, Tra Nguyen called to let me know he was in route. This is a wonderful practice because it prevented me from having to wait at home all morning waiting for him to arrive. After he looked at the system he was patient and took great care to explain what was wrong with my system. Overall I enjoyed my experience with this company and would highly recommend their service. I hope they continue to offer quality service and hire caring people as they grow.
Katherine - Woodbridge, VA
Melissa - Arlington, VA
Excellent Customer Service
Charles - Temple Hills, MD
Tech. showed patient with the customer and excellent knowledge of repairing the issue with my a/c unit.
1. Found dirty blower, rusted plenum, positive bio growth test, and lack of insulation in the attic 2. Cleaned air ducts and gave customer package options 3. job complete