My name is Craig and I am the CEO of Nice Home Services. Your comfort and satisfaction is our business.
Since we work off referrals, we have to do a great job for you.
We will help you through this hurdle and get you back to what is most important to you.
- You always get up front pricing for any thing we do 100% of the time (no surprise charges). We charge a one time $89 service fee to cover full written diagnosis of issue related to the call, plus we will advise you in writing of any other deficiencies we find while investigating your issue
- You will always receive multiple solutions to resolve any repair and our technicians are trained to always deliver advice on ways to improve your comfort, safety and efficiency
- You get a fully stocked service truck and certified background checked 5 star technicians who are also trained to respect your home and your time.
- You get a company who has won the coveted ANGIES LIST SUPER SERVICE AWARD for the last 5 years in a row….We know how to take care of clients because we are constantly delivering the fairest pricing for the fastest, most reliable, best value, HVAC, Gas Fireplaces, Duct Cleaning and Insulation services.
- We will collect your name, phone number, address and email address in order to contact you using our scheduling software (ServiceTitan). This will enable us to instantly email and text you an appointment confirmation. Also, you can communicate with us using text or email and we will respond to you (we are also on all the main social media platforms, you are welcome to chat with us there as well).
- On the day before your appointment, you will receive a reminder text and email.
- Also, the technician will call you when he is approximately 30 minutes away (you can always request an earlier lead time). A text and email notification will be sent to you when the tech is en route to your location. In this notification, you will be provided with a picture of your technician along with his name and his review ranking from previous clients like you (we have served more than 15 000 clients in the area) - you can even click a link in the text/email to track your technician in real time, UBER-style!
- Your technician will arrive in a NICE-branded vehicle with an identification badge with booties and have drop clothes when necessary.
- Your technician will take pictures and add notes about everything he/she finds when helping you with any issue.
- Your technician will perform any repairs or upgrades on the spot if needed unless parts need to be ordered. If they do not have the parts on hand, we have a defined internal process to place and track the order of any parts to ensure a speedy resolution for you.
- Once your job is completed, you will receive a survey via email and text where you can give management instant feedback about your experience. This will allow us to celebrate the best efforts of our employees and/or train diligently to improve any deficiencies.
- We take your satisfaction very seriously. If you have any concerns, please email firstname.lastname@example.org and our entire management team will be alerted. We will take action on your behalf swiftly.
- At this point, most clients choose to join our membership programs. Members benefit from a free regular maintenance twice per year as well as get a preferential treatment for when disaster strikes. And as a member, the service call is on us (During normal business hours).