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What to do immediately when your beautiful gas fireplace won’t light

What do you do when your gas fireplace won’t turn on?

One common issue is electronic ignitions not getting power.  

You should always start with checking the fuses and breakers in modern homes.  Overloaded circuits could be a problem if your fireplace is not alone on the breaker.  

Keeping your fireplace on a single breaker will ensure that your fireplace won’t trip a breaker, or blow a fuse.

If your gas fireplace has an electronic ignition check or replace the fuse.  While if it is on a breaker, turn the breaker all the way off and then back on again.  

Sometimes this is an easy way to fix a gas fireplace that won’t turn on.  

Don’t forget to check your owner’s manual for instructions on how to light your electric ignition fireplace by battery pack, useful in emergency situations.

 

My gas fireplace won’t light, but I have a spark at the ignitor, what do I do?

First eliminate any fuel issues.  

A stuck valve or a issue with the gas regulator at your tank will reduce the reliability of your fireplace.

 The gas fireplace pilot light is out.  If you don’t see a flame, try lighting the pilot light yourself.  

You can may bypass the electronic ignition and manual light the following your service technician’s instructions.

Cold drafts from outside can blow your pilot out.  

While relighting your pilot will get your gas fireplace back on.  You will to have your fireplace vent cap inspected.  

Sometimes gaps, holes or just an insecure vent cap will cause downdrafts.  If you do not a vent cap contact your service technician to install a vent cap.  

If your vent cap is present and secure you may purchase a draft stopper to stop the cold draft coming down your chimney and blowing out your pilot light.

Sometimes the pilot light has simply blown out. If a visual inspection shows no flame, try lighting your pilot again.

Follow the manufacturer’s instructions precisely. Bypass an electronic ignition, if necessary, with a manual lighting method.

Your gas insert may have a bad thermopile if the pilot light starts to flicker and light but then it just goes out.

This is a repair that will require a professional fireplace service specialist to replace a faulty thermopile. Gas logs and fireplaces thermopiles’ go out after a few years. It’s due to normal wear and tear.

You can extend the life of your gas fireplace and thermopile by performing a gas fireplace maintenance yearly.

Emergency Service

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Customers With a NICE Experience

Carlos.

“Service was outstanding from the time of arrival which you could track arrival time live on a website link they send you so you know when they will arrive. Technical knowledge was very high, quick and efficient Kyle and his partner both handled the install of a Sensi Predict as if it was a walk in the park. I highly recommend Kyle from Nice Heating & Air for all HVAC issues and for new installs, him and his team are an amazing company and will think of them first if any issues arise in the future for sure....”

Andrew Baker.

“Professional and polite. Excellent communication throughout the maintenance visit. Definitely recommend.”

Khadeeja.

“Rolando Medrano was very professional and followed the CDC protocol of 6 feet social distance and had a mask and put disposable shoe covers before entering the house. He made sure to address all of our issues and provided answers for all our questions. He came on time and called before he came to update on timing and his status! He was a great help!”

Mike Richardson.

“Highly recommend Nice Home Services for your HVAC needs. Have been member of their annual maintenance plan for three years now and been extremely pleased with their approach to business. They are professional, knowledgeable, and relatable. The service specialists take their time to fully diagnose the issue and explain the situation in a way that is easy to understand. Never had an instance where they try to push product and instead look for ways to recommend how to save you money. Need anything done on your home's HVAC, call the folks at Nice Home Services and know you're making the right choice.”

Zora G.

“Love , Love the NICE Heating & Air company for their kind & trustworthy technicians, their unbeatable price & overall knowledge they’ve amazed me every time with their fabulous job on my house, I’ll recommend them without hesitations, try this company you won’t regret for sure.”

Richard Nowinski.

“Dionte and his helper (Josh) did a superb job with the installation. The result is both functional and as cosmetically pleasing as the ideal water heater installation can be. They were VERY careful moving the old one out and the new one in so as to assure no damage was initiated neither to the heater nor to our dwelling. He explained his intended design prior to execution and executed it flawlessly. This was followed by a comprehensive explanation of the functional options available through the control panel and Ipad app. Cleanup at conclusion of the install was appropriate and comprehensive. This team represented both Nice Heating and Rheem VERY positively!”

Kimberly Mason.

“I had the pleasure of meeting another NICE Heating and Air Service Technician today, Mr. Jeremy Castellon. Jeremy, thank you again for addressing my questions and concerns regarding my gas fireplace. I appreciate your patience and knowledgeability about gas fireplaces. Jeremy was very professional and competent.”

Terence Lartey.

“The technician was very professional and took his time to explain the issue and how he will about to fix it. He also offered means to save by signing on their maintenance program. He was polite, careful to keep the carpet clean. I will recommend this company to friends and family.”

Roberta Massiah.

“Loves me some NICE Home Services! I’ve been part of their maintenance plan for almost 9 years now & they're great. Reliable, professional, & friendly; they take care of all my HVAC & gas fireplace needs m, including a spring & fall tuneup. Highly recommend!”

Barb N.

“I purchased my HVAC unit a year ago along with a Cozy Club maintenance plan. It's been running great and the customer service team is always quick to respond to questions. Today Rolando M. came by for the maintenance check and, as usual, he was neat, professional and maintained the COVID rules. He was also very nice, living up to the company name. I'm very happy with my experience with Nice.”

N. England.

“I can't speak highly enough of this company. I requested an appointment, and it was scheduled for the next day. The technician was polite, honest, and a pure delight to work with. He didn't try to overcharge or tell me to replace something I didn't need to. He made service recommendations that were in line with industry standard prices so I could make an informed decision as he went about his service visit. Would recommend and will be using them again in the future. ”

Lucas W.

“My technician arrived promptly at our appointed hour. He repaired a dirty and non-working gas fireplace. In addition, he found a small gas leak on our furnace line. Overall, exceptional service and quality work. I highly recommend their HVAC service.”

Rona G.

“Very impressive company! Nice responded to my call for a heating issue on very short notice. My tech, was right on time, extremely polite, and very hardworking. Customer service and satisfaction are clearly a priority.”

Kenny D.

“They treat customers like a valuable asset, not like a number. Business the old-fashioned way, that will never go out of style.”

Lois S.

“Superb customer service. Before a service appointment, you receive a text message notification with photo of the tech that will be at your residence followed by a phone call. During a service appointment you'll updated and educated. If there is a concern, management will contact you promptly and follow up until issue resolved. Awesome and attentive team!!”