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Why Is the Second Floor of my Townhouse so Hot?

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The Best Ways To Cool Down the Second Floor of Your Townhouse

Here’s a story about a good customer.

Actually, things started out on the wrong foot with this customer because we left the gate open after a service call and his dog got out. He was not happy with us when that happened, but luckily, we were able to find the dog and bring it back, so there was no harm, no foul.

He gave us a second chance, and we went out of our way to win him back. He lived in a townhouse that was about 1,800 square feet, on three levels, with a gas furnace in the basement and a master bedroom upstairs. The problem was, the temperature upstairs in his bedroom was too hot. 

We told him there were a few basic things that he should try before he purchased a window unit, or a whole new HVAC system, or even to spend the money on cleaning out his system. We were trying to save him money, so we gave him more economical options. 


  • Turning the fan to the “on” position
  • Shutting blinds and curtains
  • Keep all internal doors open
  • Free thermal imaging tests

Turn Fans On (And Leave Them On)

We told him to run the fan constantly in the furnace. It doesn’t push heat or cooling, but it constantly circulates the air like a ceiling fan does to mix some of the heat upstairs with the cooler air downstairs. Circulation is good. Stratification is not.

Number one, we said, run that fan, and that might be enough to make you comfortable. So he ran the fan for a week. The temperature outside was in the 80s and even up to 90 degrees for several days. We called to see how it was working, and he said it was a little better. The system was still running all day, and it still had trouble keeping things cool upstairs when it was in the upper 80s, but he felt a little improvement.

Close All Blinds and Curtains

At that point, we recommended that he keep his blinds shut. He really liked light coming in, and he resisted our idea, so we made a recommendation that just for a week, he try keeping the blinds and curtains closed, blocking out all the sunlight. We said, "Try it; let’s block the solar gains for a week and see what happens." We checked back with him in a week, and lo and behold, the system was running well.

Again, it was in the upper 80s outside. The system ran well, but he was still mildly uncomfortable at the end of the day, just a little too warm. It was good in the middle level of the townhouse, where the thermostat was, but upstairs, it was still just a little too warm for comfort.

Keep Bedroom Doors Open

When we learned about this, we advised him to keep all his inside doors open. The problem was his return, the intake vent that sucks up all the heat was in the hallway. We told him you’re not drawing the heat out of those rooms like you could, so if you open the doors you’ll constantly remove more of the heat, and you’ll notice an increase in your comfort.

We called him after a week, and he said it was much more comfortable. In fact, he said he never knew it could be that comfy upstairs just by making a few simple adjustments. He was happy. Very happy.

A week later, we called again, and he was still happy. About a month went by, and we’re in the middle of summer. It’s scorching out. He called and said, “The system’s running, and it’s even shutting off, but it’s hot upstairs again. I’m having trouble sleeping at night. Is there anything else I can do?”

Conduct a Thermal Imaging Test

He gave us the okay to do a free thermal imaging test on the ceiling of the upper level for him, and we found that even though the insulation was spread out very well, it wasn’t insulating effectively because insulation settles over time, and this was so old it had lost a lot of its “insulating factor.” We recommended that if he wanted to take his comfort to another level, he should get at least R-49 of a high quality blown-in insulation at minimum, and he got the job done. I believe the cost of that project was about $3,000 back then.

After we did the insulation, believe it or not, he told me that when it was 100 degrees out, his temperature upstairs was within 1 degree of the temperature at the thermostat, and he was totally comfortable. He realized that he could have achieved this level of comfort years ago if he had just taken our advice, frankly. He was ecstatic, and we felt great because we improved his quality of life.

That’s the type of thing we’re proud of. I tell you that story because it’s a great example of how you can save a few bucks and be more comfortable while solving what we call “townhouse syndrome.”

If all else fails, we are here for you.

Call us today at (703) 884-2376 or contact us online to learn how we can improve your AC efficiency in your townhouse.

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Customers With a NICE Experience

John G.

“Five stars--could not be happier!  Josh and Kyle were very professional, provided several options to improve performance of HVAC, no pressure or time constraints, worked efficiently, were able to explain in clear terms what they found, including when items were performing in fine fashion and nothing needed to be done.  Thanks for a happy camper”


“Service was outstanding from the time of arrival which you could track arrival time live on a website link they send you so you know when they will arrive. Technical knowledge was very high, quick and efficient Kyle and his partner both handled the install of a Sensi Predict as if it was a walk in the park. I highly recommend Kyle from Nice Heating & Air for all HVAC issues and for new installs, him and his team are an amazing company and will think of them first if any issues arise in the future for sure....”

Andrew Baker.

“Professional and polite. Excellent communication throughout the maintenance visit. Definitely recommend.”


“Rolando Medrano was very professional and followed the CDC protocol of 6 feet social distance and had a mask and put disposable shoe covers before entering the house. He made sure to address all of our issues and provided answers for all our questions. He came on time and called before he came to update on timing and his status! He was a great help!”

Mike Richardson.

“Highly recommend Nice Home Services for your HVAC needs. Have been member of their annual maintenance plan for three years now and been extremely pleased with their approach to business. They are professional, knowledgeable, and relatable. The service specialists take their time to fully diagnose the issue and explain the situation in a way that is easy to understand. Never had an instance where they try to push product and instead look for ways to recommend how to save you money. Need anything done on your home's HVAC, call the folks at Nice Home Services and know you're making the right choice.”

Zora G.

“Love , Love the NICE Heating & Air company for their kind & trustworthy technicians, their unbeatable price & overall knowledge they’ve amazed me every time with their fabulous job on my house, I’ll recommend them without hesitations, try this company you won’t regret for sure.”

Richard Nowinski.

“Dionte and his helper (Josh) did a superb job with the installation. The result is both functional and as cosmetically pleasing as the ideal water heater installation can be. They were VERY careful moving the old one out and the new one in so as to assure no damage was initiated neither to the heater nor to our dwelling. He explained his intended design prior to execution and executed it flawlessly. This was followed by a comprehensive explanation of the functional options available through the control panel and Ipad app. Cleanup at conclusion of the install was appropriate and comprehensive. This team represented both Nice Heating and Rheem VERY positively!”

Kimberly Mason.

“I had the pleasure of meeting another NICE Heating and Air Service Technician today, Mr. Jeremy Castellon. Jeremy, thank you again for addressing my questions and concerns regarding my gas fireplace. I appreciate your patience and knowledgeability about gas fireplaces. Jeremy was very professional and competent.”

Terence Lartey.

“The technician was very professional and took his time to explain the issue and how he will about to fix it. He also offered means to save by signing on their maintenance program. He was polite, careful to keep the carpet clean. I will recommend this company to friends and family.”

Roberta Massiah.

“Loves me some NICE Home Services! I’ve been part of their maintenance plan for almost 9 years now & they're great. Reliable, professional, & friendly; they take care of all my HVAC & gas fireplace needs m, including a spring & fall tuneup. Highly recommend!”

Barb N.

“I purchased my HVAC unit a year ago along with a Cozy Club maintenance plan. It's been running great and the customer service team is always quick to respond to questions. Today Rolando M. came by for the maintenance check and, as usual, he was neat, professional and maintained the COVID rules. He was also very nice, living up to the company name. I'm very happy with my experience with Nice.”

N. England.

“I can't speak highly enough of this company. I requested an appointment, and it was scheduled for the next day. The technician was polite, honest, and a pure delight to work with. He didn't try to overcharge or tell me to replace something I didn't need to. He made service recommendations that were in line with industry standard prices so I could make an informed decision as he went about his service visit. Would recommend and will be using them again in the future. ”

Lucas W.

“My technician arrived promptly at our appointed hour. He repaired a dirty and non-working gas fireplace. In addition, he found a small gas leak on our furnace line. Overall, exceptional service and quality work. I highly recommend their HVAC service.”

Rona G.

“Very impressive company! Nice responded to my call for a heating issue on very short notice. My tech, was right on time, extremely polite, and very hardworking. Customer service and satisfaction are clearly a priority.”

Kenny D.

“They treat customers like a valuable asset, not like a number. Business the old-fashioned way, that will never go out of style.”

Lois S.

“Superb customer service. Before a service appointment, you receive a text message notification with photo of the tech that will be at your residence followed by a phone call. During a service appointment you'll updated and educated. If there is a concern, management will contact you promptly and follow up until issue resolved. Awesome and attentive team!!”