President & Owner
Craig was born in Baltimore, Maryland in 1979. He was raised by a single mother who taught him to achieve his goals through hard work and endurance. His journey to becoming a business owner, began when Craig’s Mother had a service call in their home from a young HVAC technician and she immediately knew that HVAC was the field her son should pursue. Craig jumped at the opportunity and became a skilled technician, earning multiple professional certifications including a national award from NATE for being a top technician in the country.
With 15 years of experience in the home service industry, he saw a way to deliver better and faster service by leveraging new technology and technical training. This modern, innovative approach would provide real solutions to solve underlying and immediate problems with heating and air conditioning systems. Confident he could offer a superior customer experience, he started Nice Heating & Air Company in 2011.
Known as the “chief officer of optimism” Craig is a creative, passionate man who, like his Mother, believes that any goal can be achieved with hard work, dedication, and discipline. He values diversity in all forms and believes embracing it, is a path to greatness. He enthusiastically leads his team by example with a deep commitment to making Nice Heating & Air a great place to work and to be a company his customers can trust.
Craig’s business philosophy can be summarized like this: “The art of winning is less complex than you think and is easy to conquer if you are in it to win it.”
Customers With a NICE Experience
Customers With a NICE Experience
“I purchased my HVAC unit a year ago along with a Cozy Club maintenance plan. It's been running great and the customer service team is always quick to respond to questions. Today Rolando M. came by for the maintenance check and, as usual, he was neat, professional and maintained the COVID rules. He was also very nice, living up to the company name. I'm very happy with my experience with Nice.”
“I can't speak highly enough of this company. I requested an appointment, and it was scheduled for the next day. The technician was polite, honest, and a pure delight to work with. He didn't try to overcharge or tell me to replace something I didn't need to. He made service recommendations that were in line with industry standard prices so I could make an informed decision as he went about his service visit. Would recommend and will be using them again in the future. ”
“My technician arrived promptly at our appointed hour. He repaired a dirty and non-working gas fireplace. In addition, he found a small gas leak on our furnace line. Overall, exceptional service and quality work. I highly recommend their HVAC service.”
“Very impressive company! Nice responded to my call for a heating issue on very short notice. My tech, was right on time, extremely polite, and very hardworking. Customer service and satisfaction are clearly a priority.”
“They treat customers like a valuable asset, not like a number. Business the old-fashioned way, that will never go out of style.”
“Superb customer service. Before a service appointment, you receive a text message notification with photo of the tech that will be at your residence followed by a phone call. During a service appointment you'll updated and educated. If there is a concern, management will contact you promptly and follow up until issue resolved. Awesome and attentive team!!”